Frequently Asked Questions

Billing & Insurance:

Do you accept insurance?

Yes! All clinicians at Three Oaks Behavioral Health & Wellness are in-network providers with Aetna, Evernorth (formerly known as Cigna) & Blue Cross Blue Shield including all PPO plans, Blue Advantage, Blue Select, Blue Care, Classic Blue, Blue Options, NC State Health Plan, Blue Federal, and Out of State BCBS PPO plans.

We also accept the [North Carolina State Health Plan]. Teachers, state employees, retirees, and their dependents are eligible for health coverage through the Plan. Additionally, we are able to bill out-of-network with other major insurance companies.

Our practice is not in-network with: HealthyBlue, BCBS Blue Value, Blue Local, Blue Home, United, Tricare, Medicare and Medicaid. 

​If using health insurance, insurance companies & employee assistance programs (EAPs) often require that you receive a mental health diagnosis in order to access benefits. This mental health diagnosis becomes part of your permanent medical record. We will inform and discuss with you any relevant diagnosis. Please consider this information when determining whether private pay or filing with your insurance is the desired option for you.

*Note: If the client is NOT the primary insured person, please include the policy holder's full legal name in addition to the client's name. (Example: The client is a minor and/or dependent & is insured under their parent; The parent’s legal name and date of birth needs to be shared.)

It is ultimately the responsibility of the client to monitor their insurance benefits (meeting deductible, copay changes, etc). We highly encourage that you also reach out to your insurance company to verify the same information. Our group NPI is 1528563194 and the primary CPT codes used for outpatient therapy sessions with our providers are 90837 and 90791. When you call your insurance company and provide them with the NPI & CPT codes, they should provide you with the same verification information our billing team provides.

Any relevant deductible, copay or coinsurance amount will be expected at the time of your therapy session and will be processed by your provider.

We ask all clients to notify us as soon as possible when they believe they have met any relevant deductible or have any change to their insurance as this will impact the amount owed for each session. Inaccurate billing information could lead to outstanding invoices that are the responsibility of the client to reconcile. We want to prevent outstanding balances by ensuring all insurance & billing information is accurate and up-to-date. Thank you for partnering with us in this effort!